Privacy Policy
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1. Introduction
We are committed to protecting your privacy and ensuring that any personal information you provide is handled responsibly and securely. This Privacy and Cookies Policy explains what data we collect, how we use it, how we protect it and what rights you have when interacting with our website and services. By using our website, you agree to the terms described in this policy.
2. Information We Collect
We collect information in the following categories:
Personal Information
This includes information you provide directly, such as:
- Name
- Email address
- Phone number
- Company details
- Form submissions and inquiries
Technical Information
This includes information automatically collected when you visit the website, such as:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on each page
- Cookies and usage data
Service-Related Information
This includes information collected during support, communication or service requests, such as:
- Communication history
- Service preferences
- Support ticket details
3. How We Use Your Information
We use your information for the following purposes:
- To respond to inquiries and provide requested services
- To manage customer accounts and maintain service history
- To improve website performance, content and user experience
- To send service-related notifications when necessary
- To ensure security and prevent fraudulent activity
- To comply with legal or regulatory requirements
We do not sell your personal data to any third party.
4. Sharing of Information
We may share your information only when necessary and under the following conditions:
- With trusted service providers such as hosting, analytics, communication or security tools
- To comply with legal obligations, government requests or court orders
- To protect our rights, website users or systems from misuse or threats
- When necessary to complete service delivery
Any third-party service provider must follow strict confidentiality and data protection rules.
5. Data Security
We take appropriate technical and organizational measures to protect your data. These include:
- Secure servers
- Restricted access controls
- Encrypted communication
- Regular security monitoring
- Protection against unauthorized access and misuse
While we take reasonable precautions, no digital system is fully secure and users should also take steps to protect their information.
6. Data Retention
We retain your data only for as long as needed to:
- Provide services
- Meet legal and compliance obligations
- Resolve disputes or support inquiries
Once the data is no longer required, it is securely deleted.
7. Your Rights
Depending on local regulations, you may have the right to:
- Access the personal information we hold
- Request corrections or updates
- Request deletion of your data
- Restrict or object to data processing
- Withdraw consent for communication
You can exercise these rights by contacting us directly.
Cookies Policy
8. What Are Cookies
Cookies are small files stored on your device when you visit a website. They help improve your browsing experience, remember preferences and provide insights into how the website is used.
9. Types of Cookies We Use
Essential Cookies
Required for basic website functionality, such as navigation and form submissions.
Analytics Cookies
Used to analyze website traffic, identify usage patterns and help us improve performance.
Functionality Cookies
Used to remember user preferences such as language settings or form details.
Marketing Cookies
Used only if applicable to measure engagement or personalize content.
10. How We Use Cookies
Cookies help us:
- Improve website speed and performance
- Understand visitor behavior
- Remember user preferences
- Provide a smoother browsing experience
Cookies do not give us access to your computer or personal files.
11. Managing Cookies
You can manage or disable cookies anytime through your browser settings. However, disabling certain cookies may impact some website functions.
12. Third-Party Cookies
Some features or integrated tools may use cookies from third-party providers such as analytics tools. We do not control how third-party cookies operate, and we recommend reviewing their policies separately.
13. Updates to this Policy
We may update this Privacy and Cookies Policy occasionally. Any changes will be posted here, and your continued use of the website confirms acceptance of the updated version.
14. Contact Information
If you have questions about this Privacy and Cookies Policy or your personal data, please contact us:
Email: customerservice@tech-developers.com
Phone: +231 881 983896